Help Center

FAQ

Our most frequently asked questions

How to get more details about the products?

A product is no longer available. What does that mean?

Mayday! The ordered product is damaged/incomplete.

How do I make sure that Talory has received my order?

Can I revise my order after I’ve sent it?

How do I pay?

How can I cancel my order?

How do you handle my personal data?

How does Talory ensure full safety for my order?

Mayday! I haven’t yet received my order confirmation!

I would like to have my parcel delivered to an address which is not the invoice address on my credit card. Would that work?

Under which conditions can I revoke/exchange an article?

What are the terms of return?